Mapping Operational Processes

Requirement ofoec small logo



Program Overview

Process mapping empowers employees to improve the way they do work. By documenting and defining the way work activities and deliverables are completed and by whom, employees can then pinpoint areas for improvement. Determining such areas for improvement includes identifying waste, understanding the root cause of that waste, and brainstorming solutions to become more effective and efficient. Ultimately, process mapping helps organizations evaluate and enhance opportunities for successes. 

In every organization, there are processes that need to be designed, implemented, measured, and improved regardless of industry and environment. In this program, participants will learn about the power of process mapping for any organization and will practice mapping processes using relevant examples. Participants will learn effective strategies to select, organize, and facilitate efforts to overcoming barriers in process improvements initiatives. Ultimately, participants can implement their learnings immediately in their own workplace processes. 

Case studies, real-world examples, and hands-on activities will be used to bring the concepts to life and to empower people to utilize their learnings in their workplace.

This program is part of the Operational Excellence Certificate.

  • Key Learning Objectives
    • Explore the application of process mapping using Lean and Six Sigma philosophies and tools
    • Understand the importance of current and future state process maps
    • Investigate how to construct process maps through practicing with relevant, realistic operational examples
    • Identify inefficient processes and include error-proof steps to eliminate quality problems
    • Design processes that are reliable, cost-effective, customer-centric and capable of producing high-quality results
    • Discuss the people impacts of implementing improvements to workplace processes.
  • Who Should Attend
    • Business professionals and leaders in any industry and environment seeking to increase operational excellence knowledge and skill set to better support enhanced business practices
    • Operations and projects personnel looking to enable process improvement and streamline activities
    • Individuals pursuing how to deliver value in processes, systems, and organizations through operational excellence
  • What Is Included
    • All learning materials in Canvas
    • Certificate of Completion
    • Credential to add to your CV and LinkedIn Profile

Funding Available

Check out the funding opportunities available through the Canada-Saskatchewan Job Grant.

*Multi-course certificate program; participants must enroll in two or more courses in the Operational Excellence Certificate to meet time requirement for the Job Grant.

Fall 2024

Fees: $1,995 plus Taxes

Registration Deadline: To Be Announced

Location: TBD

Program Schedule

Stay tuned for 2024 Fall Session dates.

More Information

In-person delivery occurs at K W Nasser Centre with all learning materials provided digitally on Canvas. In-person delivery includes instructor facilitation, small group exercises, large group discussions, interactive learning, networking and ample breaks and opportunities for questions and discussions. Participants will be required to bring a laptop/digital device to access all learning materials during the program. Breakfast, lunch, and refreshments will be provided. Please read our COVID-19 information page for expectations and how to prepare for your program.

Course Planner

For more information, contact

Rebecca Schweighardt
Learning and Development Specialist
306-966-7956
Email Me

Instructor Profile

keith_willoughby_website.jpg

Keith Willoughby, Ph.D., M.Sc.

Keith Willoughby's teaching interests include operations management, business analytics and quantitative methods. Ultimately, his objective is to replace the fear and anxiety often associated with analytical methods with a more thorough appreciation for their value in analyzing situations and informing decision-making.
As a researcher, he devotes attention to developing and applying analytical models in a variety of practical, relevant business areas. Some of these themes include process improvement in health care, business logistics, transportation analysis, sports and entertainment, and pedagogical innovation. He is certified as a Lean Six Sigma Black Belt through the American Society for Quality. He is enamored with serpentine waiting lines and their role in improving operational efficiencies.
amanda

Amanda Dahl, PMP, ACP 

Amanda Dahl is the owner of her consultancy, Boost Consulting. She has 20+ years of experience in project management, operational excellence, change management, and business development in multiple industries. She is also a Director on the Board of T2 Metals Corp.

Amanda has her Master’s Certificate in Project Management, Project Management Professional (PMP), Agile Certified Practitioner (ACP), Lean Greenbelt certification, Six Sigma Blackbelt training, and Prosci Change Practitioner certification and is a Co-Chair for the WIMWiN-SK Mentorship committee.

She presents her technical and ‘real-world’ knowledge in an authentic, tangible way to enhance understanding and engagement, and enjoys connecting with people in a meaningful way.

Offer This Program In-House

Interested in bringing this program to your organization or team within your organization? Fill out our Online Needs Assessment form and show your interest in bringing this program in-house or customized based on your needs.

Cancellation

University of Saskatchewan's liability is limited to reimbursement of paid tuition fees.

Cancellations received at least ten (10) business days in advance of the program commencement date will receive a full refund. Cancellations received less than ten (10) business days prior to the program commencement date will be subject to a $500 administration fee. Cancellations received less than three (3) business days prior to the program commencement date will be subject to full program tuition cost.

Non-attendance will incur full program tuition cost.

Fees subject to change without notice.

Program Transfers

One program transfer will be permitted without penalty if the cancellation request is received more than ten (10) business days prior to the program start date. Program transfers within ten (10) business days of the program start date will be subject to a $300 administration fee.

Alternate program transfers may be approved dependent on program availability. Transfer requests must be scheduled within six (6) months of the initial purchase.

Applicants will be responsible for any price difference in program fees at the time of the request. Each subsequent transfer request will be subject to $300 administration fee.

Other programs you may be interested in